Cancellation Policy


Did you know that Empress Hair is a family run small business that only has a limited number of appointments available? The time allocated for your appointment is reserved just for you. When you book an appointment with Empress Hair at any of our locations they guarantee you this time and appoint highly experienced professional stylist to take care of your needs.

As a guest when booking an appointment you will be required to pay a deposit of which are as follow:

$100 if you’re in salon services total over $250

Weddings 50% deposit of the total combined total of the party to secure your date. NON REFUNDABLE ONCE PAID

Hair Extensions 50% deposit to secure the purchase of the extensions and lock in the date. NON REFUNDABLE ONCE PAID

Your deposit is not an extra charge and is simply held on an account for you on your booking and taken off your final bill. Please be aware that the only way you would lose your deposit (excluding extensions and wedding bookings) is if you should cancel your scheduled appointment within 24 hours, don’t show up for your appointment or are more than 15 minutes late to your appointment without calling. If you are late for your appointment we will endeavour to complete your booked services but should we not have enough time we will give you options on what we can do in the time that is available.

To ensure the return of your deposit please advise Empress Hair on

Bridgeman Downs: 3353 9998

Murrumba Downs: 3491 9063

Sandgate: 3269 8229

24 hours prior to your appointment if you need to cancel or reschedule otherwise you will forfeit your deposit. This minimum cancellation period will give your stylist a fair opportunity to fill your vacated appointment in their schedule.

If you are using a gift voucher $100 of the voucher will be charged if the cancellation is received within less than 24 hour’s notice.

For your convenience, Empress Hair do have answering services outside of salon hours so you can call anytime or you can email us at [email protected] we do ask that you refrain from contacting us via social media.

Last minute cancellations do have a significant impact on Empress Hair their guests and stylists. They have found that the deposit policy is the fairest way to managing commitment to appointments and it also has the added benefit of keeping our costs down for you as our wonderful guests.

Empress Hair reserves the right to cancel all appointments where a deposit has not been made.